As part of TRA UAE’s package of initiatives aimed at achieving customer satisfaction (Esaad), the authority has officially launched a “Coverage Centre” which provides early detection of the quality of coverage of mobile networks in the UAE.
The centre provides a field survey to test, measure, analyse the quality of mobile operator networks in the UAE, and simulate user experience.
The mechanism is based on a smart technology that works on a survey to test, measure, analyse the quality of the mobile operator networks in the country and simulate the user experience. The smart system is being installed in specially designed vehicles, as well as smart devices for interior areas.
After the survey is completed, the system transmits data that has been collected automatically and displays it in a special monitoring room in TRA HQ that has been specially constructed for this purpose. In this coverage room,the data of the operators networks will be analysed and the network problems would be followed up and solved as soon as possible in coordination with operators. Network performance reports will be issued and shared with service providers periodically to identify, develop network performance issues and thus improve the services provided to individual, institutional and customers.
H.E. Hamad Obaid Al Mansoori, Director General of TRA, said: “The launch of a coverage centre is part of a series of important initiatives launched by the TRA in order to achieve the ultimate goal of any government action, which is to delight the customers. The UAE is one of the leading countries in the field of telecommunications as the mobile networks in the country are of the finest quality compared to developed countries.
“Mobile coverage is available throughout the country, including developing and interior areas, and even good results in these surveys are not the end of the road. We see it as an incentive to move forward and to maintain the excellent level we have. “
Eng. Mohammed Al Saadi, manager telecom networks operations said: “The TRA has identified a number of keys international standards that assess the quality of the services of the licensees, the most important of which are the quality standards of voice services, data services that include mobile phone coverage, call completion rate, the success rate of creating mobile calls, the rate of call interruption, as well as the quality of voice in mobile networks, to ensure that the service is available.”