Etihad Airways has collaborated with Farelogix Inc. to improve its merchandising and distribution capabilities.
Following this, Etihad aims to implement FLX Merchandise, a cloud-based solution by Farelogix Inc. to offer personalised products and services for customer satisfaction.
This partnership will also allow Etihad to showcase its optional products such as preferred seats, priority boarding, and other travel amenities.
Robin Kamark, chief commercial officer, Etihad, said, “Our vision is to provide guests with the widest choice. We are proud to partner with Farelogix, a recognised leader in airline commerce technology, to realise this vision. The new partnership will help us in the journey towards the airline’s digital transformation that focuses on delivering modern retail experiences to customers around the globe.”
Etihad also plans to launch a full New Distribution Capability (NDC) enabled platform which will enable customers to visualise offerings through digital media such as images and videos. This will also be available while booking via travel agencies, meta-search engines, or other indirect channels. farelogix.com, etihad.com