LNER took over operation of the East coast mainline between London and Scotland from Virgin Trains East Coast earlier this year.
In 2016, an ongoing row began between Virgin Trains East Coast and Labour leader Jeremy Corbyn, who released a video of himself sitting on a carriage floor to highlight overcrowding on Britain’s trains. Virgin argued the footage was misleading as there had been seats on that particular service.
Suzanne Donnelly, Commercial Director at LNER, said:
“We know some of our customers can become anxious when they are trying to find a seat, whether they are asking for their reserved seat back from another passenger or struggling to find an available unreserved space.
“The innovative Seat Sensor technology addresses this by making it much easier for all of our customers to find a seat. We hope this improves their overall journey experience.”